Drawer 14 · 395 notes · 75 people · 2005–2026

Communication & influence

Writing, storytelling, stakeholder management, and influence

Q:
Answers from Communication & influence notes, cited
Lenny’s Podcast144 min

Land your dream job in today’s market: negotiation tactics, job search councils, and more

Phyl Terry · Sep 12, 2024
Key learnings
  • Join or form a small Job Search Council of six to eight peers who meet regularly, since shared accountability turns job-search…
  • Write a short 'Mnookin two-pager' listing what you want and don't want, then refine it with peers before taking it to the market.
  • Run a listening tour with reverse exit interviews, broader network, and recruiters, asking 'If you were in my shoes, how would…
Substack · Shreyas Doshi♥ 43

Route Around Big Egos

Jan 28, 2026

Shreyas Doshi argues that when two highly competitive, ego-driven product managers must negotiate with each other, the outcome tends to be poor for everyone involved. The piece frames this as a recurring pattern in some…

Lenny’s Podcast129 min

How to show up in any room with a low heart rate: Silicon Valley’s missing etiquette playbook

Sam Lessin · Jan 15, 2026
Key learnings
  • Aim to enter a room with a low heart rate and an abundance mindset rather than scarcity, since the conversation is a…
  • Arrive a little early, roughly 10 to 15 minutes, and never make a late guest feel bad; a simple apology is enough.
  • When you forget someone's name, introduce your partner first and let the moment hang so the other person picks up the name, or…
Substack · Shreyas Doshi♥ 83

On Blunt Feedback

May 19, 2026

Shreyas Doshi argues that blunt feedback can be transformative, but its value depends heavily on the giver's intent and judgment. Feedback delivered bluntly without care or accuracy can cause harm rather than growth…

SVPG · Marty CaganFeb 25, 2009

Visiontyping and the Hands-On Executive

Feb 25, 2009 · 4 min

Cagan argues that when executives are deeply hands-on with products, product teams should use "visiontyping", a lightweight, high-fidelity prototype focused on core concepts rather than completeness. He contrasts three…

Lenny’s Podcast78 min

A framework for PM skill development

Vikrama Dhiman · May 12, 2024
Key learnings
  • Early in your career, prioritize shipping concrete outputs and being useful to your team; strategic influence comes as you earn…
  • Keep producing hands-on artifacts like PRDs, strategy docs, and briefs even as you grow senior, since quality artifacts signal…
  • Work on your operating model: raise difficult issues without being difficult to work with, surface topics without centering…
Lenny’s Podcast92 min

How to be the best coach to product people

Petra Wille · Nov 27, 2022
Key learnings
  • Define what a good product person looks like in your specific context, since many leaders only hold this as an implicit feeling…
  • Start coaching with a development plan for each PM, even before a formal assessment, because most people already know what they…
  • Identify the next bigger challenge for each direct report each quarter and deliberately assign it to help them grow faster.
Product Talk · Teresa TorresDec 20, 2013

How To Develop Your Active Listening Skills

Dec 20, 2013 · 5 min

Teresa Torres argues that people often hear what they expect rather than what was actually said, which leads teams to disagree about the same user interview and to build the wrong product. Because great products depend…

Product Talk · Teresa TorresMar 1, 2013

Designing Product Emails That Convert

Mar 1, 2013 · 5 min

Teresa Torres argues that product emails only help if they are designed to convert, and recommends building a reusable email template rather than designing each message from scratch. A template lets teams user-test and…

Lenny’s Podcast70 min

How to ask the right questions, project confidence, and win over skeptics

Paige Costello · Jul 9, 2023
Key learnings
  • Plan on a rolling 12-month horizon, refreshed every six months, so the immediate half has higher confidence and the business…
  • Structure planning in nested altitudes (company, pillar, area, team) with metrics at each level so every team knows the outcome…
  • Use a broad-then-narrow process for each problem: choose the customer, then the problem, then the solution, and pick success…
Lenny’s Newsletter♥ 140

On being funny at work

Nov 5, 2024 · 24 min
Subscriber post — summary only

A guest-written post by storyteller Matthew Dicks argues that humor is a learnable skill rooted in surprise, not a fixed talent. It walks through seven practical strategies (nostalgia, exaggeration, o…

Lenny’s Podcast77 min

Driving alignment and urgency within teams, work-life balance, and the changing PM landscape

Nikita Miller · Apr 6, 2023
Key learnings
  • Have product, design, engineering and data leaders each write expectations for their own role and for each other, then review…
  • Revisit roles and responsibilities every few months, usually triggered by tension or missed work, with a quick retro when…
  • Watch execution velocity and decision-making speed closely; outcomes matter, but shipping output quickly is the indicator that…
SVPG · Marty CaganJun 27, 2023

Pledge To Executives

Jun 27, 2023 · 5 min

Marty Cagan argues that moving from command-and-control leadership to an empowered product model requires changes on both sides: executives must not simply step back, and product teams must engage executives more, not…

Lenny’s Podcast131 min

A child psychologist’s guide to working with difficult adults

Dr. Becky Kennedy · Feb 1, 2026
Key learnings
  • Repair after a mistake, by owning your part and naming what you'll do differently, rebuilds trust; perfection is not the goal…
  • Connect before correcting: join the other person's world first without an agenda, since connection builds the bridge that makes…
  • Separate behavior from identity by assuming someone is good inside, which keeps conversations productive and makes defensiveness…
Lenny’s Newsletter♥ 162

How to build a killer sales pitch

Oct 17, 2023 · 17 min
Subscriber post — summary only

April Dunford argues that B2B buyers often choose "no decision" because purchases feel high-stakes and confusing, making indecision the real competitor. She proposes a two-part sales pitch: a setup that teaches the…

Medium · Hiten ShahJan 7, 2026

The Drama Triangle Is Organizational Debt

Jan 7, 2026 · 3 min

Hiten Shah argues that many workplace problems are simple to solve once they reach the people directly involved, but they become costly when routed indirectly through intermediaries. Drawing on experiences at…

Lenny’s Podcast90 min

How Notion leveraged community to build a $10B business

Camille Ricketts · Dec 11, 2022
Key learnings
  • Treat content like a product: define who the audience is and what painful job they need done before creating anything.
  • Community-led growth works best when the product creates something users want to share, such as templates or creative workspaces.
  • Measure brand discovery with net new visitors to your site month over month, rather than starting with rigid community ROI…
Substack · Shreyas Doshi♥ 275

Get to the Core of the Thing

May 16, 2026

Shreyas Doshi describes a founder asking whether to go wide or deep, and argues that abstract framings like this feel productive but avoid the decision. The core advice is to push past comfortable generalities toward…