Every note in the archive that names Interview Snapshot: summaries, key takeaways and links to the original essays, episodes and posts. Ask a question below to get a cited answer from just these notes’ authors.
“"That is a lot of first layer opportunities there. I wish I could click on this card and be like, 'Clean this up.'" This was a Vistaly customer reviewing her first AI-generated opportunity solution tree. Up until this point, the feedback was extremely positive. But”
Teresa Torres recounts how, starting as a complete AI beginner after an ankle injury in March 2025, she transformed her product-discovery work over about fifteen months. She moved from using ChatGPT as a search engine…
This book club reading guide introduces Chapter 5 of Continuous Discovery Habits, focused on continuous customer interviewing. Teresa Torres argues that product trios should interview customers on a weekly cadence…
Teresa Torres argues that teams under pressure to keep up with continuous customer interviews are turning to generative AI for synthesis, and that this often backfires. The core problem is that AI cannot supply context…
Teresa Torres profiles Gary Clift, a Senior Director of Product for a travel-industry API, who used continuous discovery habits to address why customers were resisting migration to a new version of his company's API…
Teresa Torres argues that continuous customer interviews generate far more learning than teams can hold in their heads, and proposes the interview snapshot as a one-page artifact that captures a single conversation…
Teresa Torres argues that continuous discovery is achievable in almost any organization, even when people say 'that would never work here.' She frames resistance into three scenarios: the feature factory, the messy…
Teresa Torres reports on the second part of her inaugural CDH Benchmark Survey, which asked product teams about their discovery habits. She argues that many people doubt that continuous discovery exists in practice…
Teresa Torres argues that customer interviews are among the most valuable and sustainable ways for product teams to learn about customers, creating a compounding competitive advantage. She separates true customer…
This Tools of the Trade installment profiles Steve Cheshire, a PM at Pendo, to show how one team runs continuous discovery with a practical tech stack. The core argument is that there is no single correct toolset; the…
Teresa Torres argues that product teams should bring justice, equity, diversity, and inclusion (JEDI) principles into continuous discovery, since products often encode existing social biases (e.g., pulse oximeters…
This post reports feedback from the first cohort of Teresa Torres's Continuous Interviewing course, which ran for 50 product managers, designers, and UX researchers. It recaps the course's rationale, drawing on…