Lenny’s Podcast94 min
Bob Moesta · Aug 24, 2023
Key learnings- Customers hire products to make progress in a context; understanding the context and desired outcome matters more than simply…
- Start from the struggling moment that causes demand, since a product alone does not create demand; use those moments to guide…
- Model switching as forces: push and pull drive change, while anxiety of the new and habit of the present hold people back, and…
Lenny’s Newsletter · Free post♥ 363
Mar 15, 2022 · 18 min
Jules Walter argues that product sense is a learned skill rather than an innate talent, defined as consistently crafting products that have the intended impact on users through empathy and creativity. He offers four…
Lenny’s Podcast173 min
Jeff Weinstein · Jul 11, 2024
Key learnings- Treat a customer who takes time to complain as a rare gift; respond quickly and personally, since speed signals that you care.
- Before investing in craft or polish, confirm the product solves a burning problem customers would pause their day for; polish…
- Discount feedback from friends and casual users; focus on the specific target customer who has the problem and would pay to solve…
Lenny’s Newsletter♥ 305
Aug 15, 2023 · 37 min
Subscriber post — summary onlyPart two of a B2B startup series examines how founders validate an idea before committing. Drawing on interviews with about two dozen companies, it lays out four validation paths (manual, listening, prototype with…
Lenny’s Newsletter · Free post♥ 123
Jun 14, 2019 · 13 min
“[](https://substackcdn.com/image/fetch/$s!zHZ!,fauto,qauto:good,flprogressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2Fec85cabc-5222-4a71-9e48-159f1981c07e1600x800.png) It’s 2012 and our team has just joined Airbnb. We’re tasked with building out a “social travel” experience for Airbnb travelers. The thinking is that travelers on Airbnb are siloed across the city, and if we…”
@ttorres · Teresa Torres on X♥ 17
Later this month I'll be hosting two mini-workshops on the skills that I think will differentiate the best product teams from the rest. AI Evals: The New Discovery Habit 🗓️ September 23, 2026, 9am-10:30am PDT In this session, you'll get introduced to what AI evals are, you'll receive a blueprint…
@ttorres · Teresa Torres on X♥ 18
Customers describe the problem right in front of them—not their wildest dreams. That's the trap Chris (Aha!) sees teams fall into during discovery. "It's very difficult for them to imagine that you might deliver their wildest dreams." The real skill in product discovery is extrapolation: taking…
Lenny’s Podcast91 min
Judd Antin · Jan 4, 2024
Key learnings- Much research sits in a 'middle range' of questions that are interesting but rarely drive business decisions; push for macro…
- Integrate researchers from the beginning of product processes rather than calling them in at the end as a service function; their…
- Watch for 'user-centered performance': late-stage requests to validate assumptions or check boxes that signal customer obsession…
Product Talk · Teresa TorresMar 16, 2022
Mar 16, 2022 · 7 min
Teresa Torres argues that effective product teams should pair two discovery activities every week: continuous customer interviewing to find opportunities, and assumption testing to evaluate solutions. Visualizing this…
Lenny’s Newsletter · Free post♥ 148
May 10, 2022 · 56 min
Todd Jackson, a seed-stage investor at First Round Capital, interviewed founders of eight companies (Vanta, Flexport, Cocoon, Good Dog, Snackpass, Rec Room, LaunchDarkly, Pinwheel) about how they chose and validated…
@ttorres · Teresa Torres on X♥ 12
Product management is laced with one stubborn bias: we overvalue our own ideas about what to build next. Steve (Vistaly) says minds rarely change until teams hear customers describe the problem in their own words. That's why Vistaly puts interview evidence directly on the opportunity solution…
Product Talk · Teresa TorresJul 12, 2017
Jul 12, 2017 · 27 min
Teresa Torres argues that many product teams believe they already practice discovery, but they run interviews, usability tests, and A/B tests too infrequently and mostly to validate decisions already made. She defines…
Product Talk · Teresa TorresMar 3, 2021
Mar 3, 2021 · 36 min
Teresa Torres and Hope Gurion continue their series arguing there is no single right way to run product discovery, while holding teams to shared principles. This session covers two principles of continuous discovery…
Product Talk · Teresa TorresSep 6, 2023
Sep 6, 2023 · 35 min
In a fireside chat at the Product at Heart Leadership Forum, Teresa Torres and Petra Wille discuss how product leaders can help teams adopt continuous discovery. Torres frames discovery as the work of deciding what to…
Product Talk · Teresa TorresFeb 28, 2024
Feb 28, 2024 · 15 min
Teresa Torres profiles Kelsey Terry, former Director of Product at Going, who led a pilot product trio tasked with testing the ideas in Continuous Discovery Habits and spreading them across the company. The story shows…
Product Talk · Teresa TorresJun 7, 2023
Jun 7, 2023 · 8 min
Teresa Torres profiles Bianca Starling, a senior product manager at Voxy, who adopted continuous discovery habits by starting with a small, time-boxed MVP rather than overhauling the whole product organization. She…
Product Talk · Teresa TorresAug 18, 2021
Aug 18, 2021 · 8 min
Teresa Torres argues that product discovery, the work of deciding what to build, should be a continuous activity rather than a project-based phase at the start of a initiative. She contrasts it with delivery, the work…
Product Talk · Teresa TorresApr 17, 2024
Apr 17, 2024 · 25 min
Stephanie Leue, then Chief Product Officer at Doodle, describes moving a team that had been run as a top-down feature factory toward continuous discovery. Despite good data access, customer feedback channels, and a new…
Product Talk · Teresa TorresAug 8, 2018
Aug 8, 2018 · 13 min
Teresa Torres shares six guiding principles for effective product discovery, distilled by her co-instructor Jeff Merrell from a design course on prototyping solutions. The principles cover building empathy for a…
Product Talk · Teresa TorresDec 1, 2021
Dec 1, 2021 · 10 min
This Product Talk edition profiles how the Collaboration Group at 99designs, a two-sided design marketplace owned by Vistaprint, is building a continuous discovery practice. Senior PM Matt Richmond and his team treated…
Product Talk · Teresa TorresJan 17, 2024
Jan 17, 2024 · 8 min
This Product in Practice case study follows Kranthi Kiran, founder of ThoughtFlow, a collaboration tool combining visual mind mapping with data modeling. It opens by framing the risk founders face when they start from…
Product Talk · Teresa TorresMar 23, 2016
Mar 23, 2016 · 3 min
Teresa Torres argues that many product managers remain unaware of a fundamental shift toward modern product discovery, despite the Lean Startup and design thinking having been around for years. She observes that many…
Lenny’s Podcast101 min
Jag Duggal · May 16, 2024
Key learnings- Start from a deep, emotionally felt customer pain point rather than a feature idea; Nubank tied its origin to widely hated…
- Use the Sean Ellis survey as a gate before scaling: ask how disappointed users would be if the product disappeared, and raise the…
- Keep small, measure whether customers truly love it, and avoid scaling problems that aren't yet solved; scaling early creates big…
Product Talk · Teresa TorresFeb 8, 2017
Feb 8, 2017 · 30 min
Teresa Torres traces how product discovery has evolved over roughly two decades, from long requirements documents and shipping flops like Windows ME toward experiment-driven, customer-centered practice. She argues that…