Drawer 03 · 208 notes · 72 people · 2005–2026

Growth & retention

Acquisition loops, activation, onboarding, retention, and PLG

Q:
Answers from Growth & retention notes, cited
Lenny’s Podcast87 min

When and how to invest in new acquisition channels

Adam Grenier · Sep 15, 2022
Key learnings
  • Before investing in an emerging channel, check three things: whether the channel's strengths match your customers' needs and…
  • Don't assume a hot channel is right for you; a channel like Clubhouse may be a green light for one company and a yellow light for…
  • Keep early experiments small, such as half a person's time, and cap them around a quarter, defining in advance what momentum…
Lenny’s Newsletter · Free post♥ 83

Five steps to starting your product-led growth motion, part 2

Jan 17, 2023 · 12 min

“If you’re just joining us, make sure to read part one of this series, where I cover the first three steps of starting your PLG motion: - Step 1: Map your funnel - Step 2: Pick a starting point - Step 3: Anticipate the most common pitfalls Now let’s continue with step 4. You can find on LinkedIn, Twitter, and Substack. Make sure to check out the Reforge courses she teaches, Advanced Growth Strategy and Experimentation & Testing, and…”

Lenny’s Podcast84 min

Building Substack

Sachin Monga · Oct 30, 2022
Key learnings
  • Early on, act more as a facilitator than a decision maker: keep the CEO and teams aligned on problems and vision through a…
  • Organize product teams around timeless customer problems (writers, readers, growth) rather than product surfaces, so structure…
  • Expect any process or planning system to become obsolete as the company grows; aim to keep getting better each week, month, and…
Lenny’s Podcast103 min

Career frameworks, A/B testing mistakes, counterintuitive onboarding tips, selling to developers

Laura Schaffer · Mar 9, 2023
Key learnings
  • Build career momentum beyond your manager by learning your customers deeply and sharing those insights, which makes you a go-to…
  • Share customer insights regularly and make them visible; a recurring voice-of-the-customer report can grow into a forum that…
  • Expect many ideas to be rejected; treat each refusal as a chance to bring better information, since leaders value insights they…
Lenny’s Podcast76 min

Using behavioral science to improve your product

Kristen Berman · Oct 2, 2022
Key learnings
  • Pick an uncomfortably specific behavior to change rather than a vague outcome like 'engagement'; teams should align on the exact…
  • Map every step required to perform the target behavior (a behavioral diagnosis) and attach the psychological barriers at each…
  • Reduce logistical and cognitive barriers to make desired behaviors easier, since people default to the path of least resistance…
Lenny’s Newsletter♥ 34

Flywheels, flywheels, flywheels

Aug 18, 2020 · 9 min
Subscriber post — summary only

Lenny answers a reader's question about how to build a business 'flywheel,' a visual model of which business elements reinforce each other to accelerate growth. He explains how to brainstorm one from assets, actions…

Lenny’s Newsletter♥ 41

How to build trust in a marketplace

Jun 14, 2022 · 15 min
Subscriber post — summary only

Lenny Rachitsky compiles lessons from founders and early growth leaders at marketplaces like Lyft, Thumbtack, Rover, and Udemy on how to earn trust between strangers. The core argument is that trust is built through a…

Lenny’s Newsletter · Free post♥ 335

How to use Perplexity in your PM work

Jun 11, 2024 · 6 min

Lenny Rachitsky surveyed hundreds of product managers, then ran follow-up calls, to collect concrete ways PMs use Perplexity, the AI-powered search engine, in their daily work. The post groups 27 real prompts into six…

Lenny’s Podcast72 min

Merci Grace (ex-Head of Growth at Slack) on PLG, interviewing, storytelling, building a diverse team, hiring salespeople, building a growth team, and much more

Merci Grace · Jul 11, 2022
Key learnings
  • Open pitches and presentations with the most surprising insight or action rather than market background, since the goal is to…
  • Remember that a product's onboarding should be designed from first contact, and it should teach users by using the product itself…
  • Regularly watch real users go through signup and onboarding; conversion numbers hide the emotional and confusion details that…
Lenny’s Newsletter♥ 20

Marketplace city expansion strategy

Sep 7, 2021 · 16 min
Subscriber post — summary only

Lenny Rachitsky surveys founders and growth leads from Grubhub, OpenTable, Caviar, Instacart, Snackpass and Peerspace on how marketplaces expanded into new cities. The core argument is that expansion should follow once…

Lenny’s Podcast112 min

Launching and growing a podcast

Chris Hutchins · Dec 18, 2022
Key learnings
  • Committing to a steady weekly cadence, even for just 10 weeks, puts a podcast in roughly the top few percent of all shows ever…
  • Only start a podcast if you would keep doing it for free for a long time, because most shows take many months to gain traction…
  • Structure a first season as a fixed number of episodes (e.g., eight) so you can test whether you actually enjoy the work before…
Lenny’s Newsletter♥ 73

GTM motions of 30 B2B SaaS companies

Aug 24, 2021 · 12 min
Subscriber post — summary only

Lenny Rachitsky analyzes how 30 fast-growing B2B SaaS companies chose their go-to-market motions, covering product-led versus sales-led approaches, top-down versus bottom-up targeting, and which market segments they…

Lenny’s Podcast102 min

Superhuman's secret to success: Ignoring most customer feedback, manually onboarding every new user, obsessing over every detail, and positioning around a single attribute: speed

Rahul Vohra · Mar 23, 2025
Key learnings
  • Virality rarely comes from viral mechanics; a viral factor above one is essentially unsustainable, so word of mouth driven by…
  • Track your time with a simple running log of task switches instead of your calendar, then review it weekly to see where your…
  • When leadership is stretched thin, hire a president to take over operations and executive team management so the CEO can spend…
Lenny’s Newsletter♥ 45

What is good waitlist conversion

Mar 1, 2022 · 7 min
Subscriber post — summary only

Lenny Rachitsky opens with a note on the war in Ukraine and ways to help, then answers a reader question about waitlist conversion. Drawing on founder input, he shares rough conversion benchmarks for free sign-ups, paid…

Lenny’s Podcast88 min

Picking sharp problems, increasing virality, and unique product frameworks

Oji Udezue · Sep 14, 2023
Key learnings
  • Map B2B SaaS opportunities on two axes: how many departments a workflow touches and how frequently it runs; high-frequency niche…
  • Confirm a problem is sharp by drawing customer workflows before and after your product and measuring how much shorter they…
  • Products must be noticeably better than the status quo, roughly three times faster or more capable, before customers will switch…
@shreyas · Shreyas Doshi on X♥ 204
This happens to smart people because of: 1. Deep-rooted identity of “I am good at product” (vs. “I am good at winning” or something like that) 2. Moral aversion against marketing & distribution 3. A habit of seeking virtue points by proclaiming “I just want to serve my users”
produxlabs.com · Melissa PerriMar 28, 2020

16 Product Strategies for Growth

Mar 28, 2020

Melissa Perri argues that product leaders planning a company's next phase should survey a standard set of growth strategies rather than fixate on a single path. She organizes 16 options around three business objectives…