Lenny’s Newsletter · Free post♥ 92
Nov 30, 2021 · 32 min
“Q: My co-founder and I are thinking about building a community around our product. Should we? And how do we get started? Community—so hot right now. Ask any founder if they’ve thought about building a community and 9 out of 10 times you’ll get an immediate yes. And for good reason. Companies like Atlassian, Glossier, Datadog, Twitch, dbt, Salesforce, Peloton, and many others have succeeded in large part due to the passionate community…”
Lenny’s Podcast95 min
Nilan Peiris · Sep 24, 2023
Key learnings- Measure word of mouth by simply asking new customers how they heard about you and overlaying that on attribution and…
- Use NPS as a proxy for viral potential: moving promoters up the scale roughly doubles how many people each customer refers, so…
- Read the verbatim NPS comments company-wide; Wise found customers repeatedly asked for lower prices, faster transfers, and easier…
producthabits.com · Hiten ShahSep 30, 2019
Sep 30, 2019 · 14 min
The article argues that the old advice to ignore competitors no longer holds, since new SaaS competitors appear constantly and may encroach from adjacent markets. Competitor research, done properly, is a way to learn…
producthabits.com · Hiten ShahNov 21, 2018
Nov 21, 2018 · 7 min
Hiten Shah responds to critics who call Net Promoter Score (NPS) harmful or overrated, arguing the metric is not the problem but how it is used. He contends NPS is useful only as one input among many feedback methods…
producthabits.com · Hiten ShahNov 21, 2018
Nov 21, 2018 · 4 min
Hiten Shah surveyed practitioners about how they measure customer happiness and found that 55% rely on Net Promoter Score, a single-question metric in use since 2003. The article reports other methods, including…
SVPG · Marty CaganMay 12, 2007
May 12, 2007 · 3 min
Marty Cagan argues that the true measure of a product manager is the success of their product, but that picking the right success metric is hard. He proposes the Net Promoter Score (NPS), which asks customers how likely…
Lenny’s Podcast103 min
Annual AI sentiment survey · Jul 12, 2026
Key learnings- AI is splitting the tech workforce roughly in half: about half feel amplified and energized, while the other half feel redefined…
- Burnout rose sharply from about 45% to 55% in a year while optimism fell, driven less by job loss fear than by being asked to do…
- AI-driven productivity gains may come with a quality cost: people report doing more faster but not better, and worry about…