producthabits.com · Hiten ShahNov 21, 2018
Net Promoter Score, The Ecstasy of Business Metrics?
Nov 21, 2018 · 7 min
“Net Promoter Score® (NPS) has come under scrutiny. Everything from the way it’s calculated, the 11-point scale used in the survey, and its lack of correlation to company growth. “It… Keep reading The post Net Promoter Score, The Ecstasy of Business Metrics? appeared first on Product Habits.”