Drawer 03 · 208 notes · 72 people · 2005–2026

Growth & retention

Acquisition loops, activation, onboarding, retention, and PLG

Q:
Answers from Growth & retention notes, cited
Lenny’s Podcast104 min

Brian Balfour: 10 lessons on career, growth, and life

Brian Balfour · Oct 5, 2023
Key learnings
  • Building a great product is necessary but not sufficient; durable winners separate themselves by building strong distribution…
  • New distribution platforms tend to follow a cycle: competitive consensus, identifying a moat, opening a third-party ecosystem…
  • Being early to a new platform matters because late adopters face shrinking windows, since platform cycles appear to be getting…
Lenny’s Podcast98 min

Building high-performing teams

Melissa Tan · Jun 18, 2023
Key learnings
  • Hire first-principles thinkers who are humble and collaborative, since that combination drove much of Dropbox's innovation…
  • Start go-to-market and monetization planning early rather than treating growth as a layer added on top of the product later.
  • Introduce a PLG motion when the product is intuitive to onboard onto and has a viral component; move toward enterprise sales once…
Lenny’s Podcast105 min

Lessons from Airtable’s unconventional growth strategy

Zoelle Egner · Jan 29, 2023
Key learnings
  • Start with a laughably small MVP, as Zoelle's team did with a spreadsheet and phone calls, to learn what infrastructure you…
  • Repeat your core message relentlessly; people fill gaps with wrong assumptions, so the leader's job is saying the same things…
  • Punch above your weight as a small company by polishing emails, landing pages, and sample content so customers feel the product…
Lenny’s Newsletter · Free post♥ 84

How To Know If You're Supply or Demand Constrained 🤹‍♂️ - Phase 2 of Kickstarting and Scaling a Marketplace Business

Dec 10, 2019 · 9 min

““Lyft was always supply constrained. It was obvious to everyone. You open up the app on a Friday night and there were no cars available. Instead, you got a Lyft message saying sorry, try again later. We eventually ended up having to build a waitlist for supply to catch up to demand. This was especially bad for us because Lyft focused on being reliable — a ride when you need one, with the tap of a button. The aha moment, or inflection…”

Lenny’s NewsletterAug 25, 2020

How to increase your retention

Aug 25, 2020 · 7 min
Subscriber post — summary only

This paid post explains how to measure retention using cohort analysis, including how to read cohort charts for trends and for signs of flattening that indicate product-market fit. It then previews a framework of seven…

Lenny’s Podcast117 min

90 minutes of unfiltered product advice from Snap and Discord’s product chief

Peter Sellis · Sep 20, 2026
Key learnings
  • Collaboration carries hidden coordination costs that slow teams down to the pace of the slowest node; a clear ideology plus clear…
  • Give product leaders explicit, repeatable phrases that shortcut the company strategy, and tie them to both a mission and concrete…
  • Growth often comes from deepening engagement with your core users (higher daily or weekly use) rather than chasing new monthly…
Lenny’s Podcast117 min

Elena Verna 4.0

Elena Verna 4.0 · Dec 18, 2025
Key learnings
  • Expect most of your classic growth playbook to transfer poorly in fast-moving AI categories; Elena estimates only 30-40% of her…
  • Build in public: pair regular product shipping with founder-led and employee social posts so the market sees constant change and…
  • Give the product away generously, including credits for hackathons and events, since removing the barrier to trying an AI product…
Lenny’s Newsletter♥ 112

How to hire your first growth team

Aug 22, 2023 · 17 min
Subscriber post — summary only

The post offers a step-by-step guide to hiring and structuring a first growth team, drawing on interviews with a dozen growth practitioners. It argues growth should follow product-market fit, that acquisition is usually…

Lenny’s Podcast95 min

Growth tactics from OpenAI and Stripe’s first marketer

Krithika Shankarraman · May 25, 2025
Key learnings
  • Don't copy competitors' playbooks blindly; first diagnose the real funnel problem, since a leaky bottom-of-funnel means…
  • Use a four-step DATE approach: diagnose the problem, analyze competitors for gaps, take a deliberately different path, then…
  • Judge marketing by pipeline, revenue, signups, and activation rather than vanity metrics like clicks, views, and impressions.
Lenny’s Podcast91 min

Humanizing product development

Adriel Frederick · Oct 20, 2022
Key learnings
  • Make new R&D or incubation teams feel core to the company mission and share their wins, so the rest of the organization doesn't…
  • For algorithm-heavy products, decide explicitly what the algorithm owns versus what people own, and design interfaces that let…
  • Treat operational control as a first-order product requirement when a marketplace needs day-to-day human adjustments like weather…
Lenny’s Podcast74 min

Inside Canva: Coaches not managers, giving away your Legos, and running profitably

Cam Adams · Jun 2, 2024
Key learnings
  • Cameron says Canva replaces traditional managers with specialty coaches, roughly 800 to 1,000 internal people who help colleagues…
  • Cameron argues that scaling requires 'giving away your Lego': hand off tasks you personally own, like writing every email, so you…
  • Cameron advises founders to build something they are truly passionate about, since passion sustains them through the dark…
SVPG · Marty CaganApr 5, 2005

Consumer Internet Services

Apr 5, 2005 · 7 min

Marty Cagan argues that consumer internet services differ sharply from traditional enterprise software: there is no sales force or distribution channel between the product and its users, so ideas can be tested and…

Lenny’s Podcast80 min

How to build a high-performing growth team

Adam Fishman · Oct 13, 2022
Key learnings
  • Use a competency model (growth execution, customer knowledge, growth strategy, communication and influence) to hire for a…
  • Before hiring a growth leader, agree on what you need and where the gaps are, and use the model as a reverse interview to see…
  • Give specific feedback by naming the exact competency to improve, instead of vague comments like 'be more strategic'.
Lenny’s Podcast121 min

Meta’s Head of Product (and 29th employee) on working with Mark Zuckerberg, early growth tactics, why PMs are like conductors, and more

Naomi Gleit · Oct 27, 2024
Key learnings
  • Keep one canonical doc per project that links to all other docs, listing workstreams, single-threaded owners, processes…
  • Pursue a dream company or role persistently, even by volunteering informally in the role you want until the formal job becomes a…
  • Pick a clear activation or retention milestone so the whole team optimizes toward one shared goal, even if the exact threshold is…
Lenny’s Newsletter♥ 25

Breaking into growth

Nov 2, 2021 · 7 min
Subscriber post — summary only

This post is mostly a promotional announcement for a part-time PM course aimed at early-career product managers, with a reader Q&A in the middle. The core advice in the Q&A explains how to move from a generalist PM role…

Product Talk · Teresa TorresFeb 25, 2013

Are you sending enough email to your users?

Feb 25, 2013 · 3 min

Teresa Torres argues that email remains a powerful channel for products despite claims it is dead. She counters common myths: that young users avoid email, that spam has ruined it, and that users will be annoyed by…

Lenny’s Newsletter♥ 84

What is a good growth rate

Apr 26, 2022 · 12 min
Subscriber post — summary only

Lenny Rachitsky surveys about two dozen venture investors on what growth rates count as good or great at each stage of a business. The post argues that early-stage investors weigh time-to-$1M ARR, retention, and…

Lenny’s Podcast74 min

How to build a cult-like brand

Laura Modi · Apr 13, 2023
Key learnings
  • Build culture first: if the team internalizes that the supply side or users come first, growth and better tools tend to follow.
  • Connect your brand to the top worries your customer already has, rather than trying to convince them they have a new problem.
  • When a crisis threatens customers, be willing to pause growth, like Bobbie did by turning off its site to protect current…
Lenny’s Newsletter · Free post♥ 172

How to measure cohort retention

Aug 30, 2022 · 18 min

Olga Berezovsky, guest-writing for Lenny Rachitsky, argues that cohort retention is widely misunderstood and costly to get wrong, and offers a practical guide to measuring it. She recommends defining "active" by the…