“Net Promoter Score® (NPS) has come under scrutiny. Everything from the way it’s calculated, the 11-point scale used in the survey, and its lack of correlation to company growth. “It… Keep reading The post Net Promoter Score, The Ecstasy of Business Metrics? appeared first on Product Habits.”
Lenny Rachitsky introduces Core 4, a unified developer productivity framework built with DX and the authors of DORA, SPACE, and DevEx. The post explains how to baseline team velocity with an anonymous survey, calculate…
Lenny Rachitsky and growth advisor Yuriy Timen ran a benchmarking survey of over 500 product teams to answer what counts as a good activation rate. The article defines activation as the share of new users who reach a…
Lenny Rachitsky answers a reader's question about which metrics early-stage bottom-up SaaS founders should track beyond MRR, which tools they use, and how they visualize results. He draws on crowdsourced input and…
Teresa Torres argues that teams who set incremental goals get incremental results, and that big wins require exponential goals. She recommends focusing on a single metric chosen for its impact on the business…
Cheryl Michael, CPO of CentralReach, argues that product leaders who want to act with confidence need a structured, data-driven approach to product operations rather than relying on intuition alone. She frames product…
Teresa Torres walks through how she sets quarterly product goals for her team, focusing on the most valuable thing the business needs next. She shows three quarters of goals that changed as her understanding grew: first…
Cagan argues that many product companies have yet to seriously consider data science, even though leading firms are already gaining advantages from it. He distinguishes data science from traditional analytics by its…
Lenny explains how to measure retention using cohort charts, and why a curve that flattens signals product-market fit. He then lays out seven levers for improving retention, ranked by expected impact: improving the…
Hiten Shah surveyed practitioners about how they measure customer happiness and found that 55% rely on Net Promoter Score, a single-question metric in use since 2003. The article reports other methods, including…
Cagan argues that product teams need two distinct disciplines: Product Discovery, which uses prototyping and user testing to find new valuable, usable, feasible solutions, and Product Optimization, which improves an…
Teresa Torres wraps a 3-month blog series inspired by Chip and Dan Heath's book Decisive, connecting its decision-making research to product work. Her posts argue that product teams should be prepared to be wrong, ask…
Lenny Rachitsky's newsletter answers two reader questions. The first, with guest Lex Roman, argues that a PM can keep designers and engineers motivated around metrics by involving them in the whole measurement cycle…
This essay traces how website heatmaps emerged from a blind spot in early web analytics, which counted page destinations rather than the actual interactions visitors made. Two identically destined links were merged into…
Lenny Rachitsky answers a reader question on turning existing website traffic into customers, arguing that conversion work is one of the highest-return investments a growth team can make once acquisition channels are…
Torres argues that good product goals start from the user's success rather than vanity product metrics like page views or time on site. She recommends defining a success funnel by comparing successful users with…
Lenny Rachitsky answers a reader question by outlining the metrics that matter for consumer subscription businesses, split into content, software, and physical goods models. The post argues that success depends on six…
Teresa Torres and Hope Gurion, both product discovery coaches, walk through the eight most common mistakes teams make when defining product outcomes. They argue that outcomes often get mislabeled as outputs…
Teresa Torres argues that product builders consistently overestimate how right they are, drawing on behavioral research and the Heath brothers' book Decisive, which describes four decision-making traps: narrow framing…
Brian Ta, a former SEO lead at Airbnb, Strava, and AngelList, explains how to run SEO experiments on sites with thousands of programmatic pages. He argues SEO tests must be bucketed at the page level rather than the…
Ken Rudin introduces ARIA, a repeatable framework for growing a product by increasing engagement with features it already has rather than launching new ones. He argues that most growth comes from incremental…
Phil Carter introduces the Subscription Value Loop, a framework for growing consumer subscription apps that face hard problems: app store control, dependence on paid acquisition, high churn, and low, hard-to-grow ARPU…
Lenny Rachitsky explains how mission, vision, strategy, goals, roadmap, and tasks connect, working from the top down and showing where to begin. He illustrates each layer with well-known company examples and uses a…
Brian Rothenberg argues that a surprising number of billion-dollar companies, including Airbnb, Uber, Square and Eventbrite, share a little-understood growth loop in which demand-side users convert into supply-side…