Drawer 02 · 536 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
Product Talk · Teresa TorresJun 1, 2026

Ch. 7: Prioritizing Opportunities, Not Solutions

Jun 1, 2026 · 5 min

“Continuous Discovery Habits turns five this year. And to celebrate we are reading the book together. Each month, I am releasing an in-depth reading guide that includes: * The chapters we will be reading * A preview of the most important concepts we'll be learning about * Short videos you can”

SVPG · Marty CaganMar 26, 2022

The Nature of Product

Mar 26, 2022 · 3 min

Marty Cagan argues that the essential nature of technology-powered products is hard to grasp until you've worked on a strong product team, and that most people think they understand it but don't. He highlights a rarely…

SVPG · Marty CaganAug 23, 2009

The Two-Week Rule

Aug 23, 2009

Marty Cagan argues that many product teams delay validating their ideas with real customers until it is too late, and that this delay is a common cause of disastrous product results. He notes that people often agree in…

SVPG · Marty CaganJun 12, 2014

Good Product Team / Bad Product Team

Jun 12, 2014 · 4 min

Marty Cagan contrasts strong product teams with weak ones, drawing on years of working with both top technology companies and struggling ones. He argues the differences are not minor but span leadership behavior, team…

SVPG · Marty CaganFeb 24, 2017

Focus on Value

Feb 24, 2017

Marty Cagan argues that many product teams spend their discovery effort on usability and performance fixes when the real problem is that users do not see why the product is worth using at all. Polishing a workflow or…

SVPG · Marty CaganNov 30, 2018

Common PM Problem Areas

Nov 30, 2018 · 5 min

Marty Cagan describes the most common confusions he sees in product teams, drawn from a dinner conversation with product leaders who recognized the same patterns. He argues that product teams should discover solutions…

Lenny’s Podcast103 min

Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market

Geoffrey Moore · Jan 25, 2024
Key learnings
  • Don't take any customer you can find to generate revenue; instead concentrate on one narrow beachhead segment defined by…
  • Pick a beachhead big enough to matter but small enough to lead, where you could plausibly reach 30 to 50 percent share within a…
  • Win a marquee customer whose name people recognize, but make sure the reference that pragmatists trust is a pragmatist peer, not…
SVPG · Marty CaganJun 11, 2007

Don’t talk to Customers?

Jun 11, 2007 · 3 min

Marty Cagan argues that product managers who are forbidden from talking directly with users should push hard to change that policy, and if they cannot, should consider leaving for a company where they can do their job…

SVPG · Marty CaganSep 25, 2017

Customer Inspired; Technology Enabled

Sep 25, 2017 · 10 min

Marty Cagan argues that the common belief that great products come from listening to customers is a myth for technology products, because customers often cannot imagine what is possible or what they want until they see…

Lenny’s Podcast103 min

Lessons from 1,000+ YC startups: Resilience, tar pit ideas, pivoting, more

Dalton Caldwell · Apr 18, 2024
Key learnings
  • Keep the startup alive: the core mantra is 'don't die,' since much of startup success comes from persisting through near-death…
  • Before quitting, ask whether you still enjoy the work, your co-founders, and your customers; if you love those, lean toward…
  • A good pivot moves 'warmer,' toward domains you already know or have built experience in, and often grows out of what you learned…
Product Talk · Teresa TorresMay 5, 2021

Core Concept: The Product Trio

May 5, 2021 · 3 min

Teresa Torres introduces the product trio: a product manager, designer, and engineer who share responsibility for product decisions rather than handing work off in sequence. She argues the traditional handoff model…

SVPG · Marty CaganJan 15, 2019

More PM Problem Areas

Jan 15, 2019 · 5 min

Marty Cagan follows up on an earlier list of product manager problem areas with five more common pitfalls. He argues that many teams play defense, acting risk-averse and protecting ground instead of moving forward…

SVPG · Marty CaganApr 16, 2026

Build to Learn vs Build to Earn

Apr 16, 2026 · 6 min

Marty Cagan argues that product work has two distinct modes: the project model, focused on output from predefined roadmaps, and the product model, focused on outcomes. As delivery costs have collapsed with AI, the…

SVPG · Marty CaganMar 30, 2010

Technology First vs. Needs First

Mar 30, 2010 · 5 min

Marty Cagan responds to a debate sparked by Don Norman's essay arguing that big societal innovations are driven by technology first and needs later, which Norman frames against heavy upfront user research. Cagan says…

SVPG · Marty CaganOct 20, 2013

The End Of Requirements

Oct 20, 2013 · 3 min

Marty Cagan argues that product teams should stop framing their work as gathering and documenting requirements, since most so-called requirements are really constraints. He proposes defining products along two…

SVPG · Marty CaganOct 21, 2015

Discovery vs. Delivery

Oct 21, 2015 · 5 min

Cagan argues that product teams face two simultaneous goals: learning fast through discovery about what customers need, and delivering robust, scalable, production-quality software they can release with confidence…

Product Talk · Teresa TorresMar 18, 2015

Fix Delivery to Make Time for Discovery

Mar 18, 2015 · 3 min

Teresa Torres argues that many product managers are so consumed by delivery work (grooming backlogs, triaging bugs, handling schedule slips) that they lack time for discovery, the work of figuring out what to build. Ad…