This is what separates teams that accelerate with AI from those that get stuck. You don't find perfect data lying around. You create it using the deep product intuition you already have. /end Check out the whole episode with @vlaurenlee here:
Aishwarya Naresh Reganti + Kiriti Badam
- AI products differ from traditional software mainly because user inputs and model outputs are both non-deterministic, so behavior…
- Each time you grant an AI system more decision-making autonomy, you give up some human control; autonomy should be earned through…
- Start with low-agency, high-human-control versions (e.g., suggestions to human agents) and log human corrections to build a…
Why your AI product needs a different development lifecycle
Aishwarya Reganti and Kiriti Badam introduce the Continuous Calibration/Continuous Development (CC/CD) framework for building AI products. They argue AI systems are non-deterministic and require negotiating a tradeoff…
Beyond Black Box Scores: How Musubi Trains Custom AI for Trust and Safety Teams
“Listen to this episode on: Spotify | Apple Podcasts What do you do when off-the-shelf moderation scores aren't good enough—and the alternative is paying human contractors to spend their days reviewing traumatizing content at scale? In this episode of Just Now Possible, Teresa Torres talks with Nikki”
5 questions to ask when your product stops growing
- Compute your growth ceiling: new customers added per month divided by monthly cancellation rate gives the maximum customer count…
- Ask 'what made you cancel?' rather than 'why did you cancel?' and use open-ended responses, since multiple-choice lists skew…
- Be skeptical of 'too expensive' as a cancellation reason; customers who already bought didn't find the price too high, so dig…
3 Best Practices for Adopting Continuous Product Discovery
Teresa Torres argues that many product teams believe they already practice discovery, but they run interviews, usability tests, and A/B tests too infrequently and mostly to validate decisions already made. She defines…
Product-led marketing
Kyle Poyar argues that product-led growth (PLG) only works economically if customer acquisition cost stays near zero, roughly under $1 per unique website visitor. Using OpenView benchmark funnel math, he shows that a…
From Prototype to Production: How Perk Built a Voice AI Agent That Makes 10,000 Calls a Week
This podcast episode follows Perk, a company that eliminates 'shadow work' like travel booking, as its team built a voice AI agent that calls hotels to verify virtual credit card payments. The project grew from a…
OpenAI researcher on why soft skills are the future of work
- Build rigorous evals first: define deterministic pass/fail behaviors (e.g., correct time handling) and human win-rate comparisons…
- Use prompting as a fast prototyping method to test product ideas before engineering investment, as Karina did with file uploads…
- Synthetic data scales cheaply for teaching core product behaviors, but human expert data is still needed for specialized…
What Product Assumptions Are You Making?
Teresa Torres argues that product teams routinely build on untested assumptions, treating hopes as facts, and that this risks building something nobody wants. Using an imagined Caltrain commuter app, she shows how to…
Tools of the Trade: A Look at the Discovery Tech Stack at 99designs
This Product Talk edition profiles how the Collaboration Group at 99designs, a two-sided design marketplace owned by Vistaprint, is building a continuous discovery practice. Senior PM Matt Richmond and his team treated…
They're taking everything they know about commerce, customer behavior, and product strategy, and using that knowledge to systematically generate the training data they need. It transforms the data bottleneck from a passive waiting game into an active engineering challenge. /3
Product in Practice: Making Customer Interviewing a Habit in an Early-Stage Startup
This Product in Practice case study follows Kranthi Kiran, founder of ThoughtFlow, a collaboration tool combining visual mind mapping with data modeling. It opens by framing the risk founders face when they start from…
Building AI Coworkers: How Neople Is Making Agents Work Where You Work
This podcast episode features three leaders from Neople, a company building 'digital coworkers' that automate work such as customer support, invoice processing, and drafting emails. The conversation traces how Neople…
Building My First AI Product: 6 Lessons from My 90-Day Deep Dive
Teresa Torres recounts a 90-day, self-directed journey building her first AI product, an Interview Coach that gives feedback on customer interviews, which she built while recovering from a broken ankle. She argues that…
4 New Evals and 16 Experiment Variants to Fix 1 Customer Complaint
Teresa Torres describes a three-week investigation prompted by a beta customer's complaint that an AI-generated opportunity solution tree had too many flat, unstructured opportunities under one parent. She built…
Assumption Testing: Everything You Need to Know to Get Started
Teresa Torres argues that product teams should regularly test the underlying assumptions behind their ideas rather than whole solutions, so they can compare options quickly and drop weak ones early. She explains that an…
Tell Us About Your Team: Take the Continuous Discovery Habits Benchmark Survey (2024)
Teresa Torres announces a second run of the Continuous Discovery Habits (CDH) Benchmark Survey, aimed at measuring how many product teams have adopted a continuous cadence to discovery work. She argues that the…
Winning at SEO
A guest-written post in which an SEO leader lays out a strategy for an early-stage company to compete with entrenched incumbents: build many valuable, templated pages targeting long-tail keywords, using proprietary…
Building Anchor, selling to Spotify, and lessons learned
- Dogfood your product by creating content with it yourself, since building creator tools without living the creator experience…
- Ensure the team experiences the product's pain directly, for example by having engineers and PMs make their own podcasts, to…
- Balance data and gut instinct by treating your intuition as a legitimate data point, explaining its reasoning with evidence…
Breaking into growth
This post is mostly a promotional announcement for a part-time PM course aimed at early-career product managers, with a reader Q&A in the middle. The core advice in the Q&A explains how to move from a generalist PM role…
My Favorite Tools of the Trade
Teresa Torres shares the personal productivity, reading, product-building, and collaboration tools she relies on as a product manager, startup builder, and graduate student. She opens with a caveat that she once…
Story-Based Customer Interviews Uncover Much-Needed Context
Teresa Torres argues that product teams often misuse customer interviews by spending time evaluating solution ideas, which yields unreliable feedback because people overestimate their future behavior. Interviews are…
Discovery – Learning vs. Insights
Marty Cagan, who popularized the term product discovery, clarifies a common confusion: learning is valuable, but the real goal of discovery is to gain insights, which are learnings a team can act on. He explains that…