Lenny’s Newsletter · Subscriber post · Growth & retention · Discovery & customer research

How to kickstart and scale a consumer business—Step 2: Identify your super-specific who

Lessons from Substack, Netflix, Yelp, Discord, TikTok, Instagram, Cameo, DoorDash, and dozens of others

Lenny RachitskyJul 12, 202216 min♥ 127
SourceLenny’s Newsletter
KindSubscriber post
PublishedJul 12, 2022
Readers♥ 127
Originallennysnewsletter.com ↗
N:

This post, step two of a six-part series on launching consumer businesses, argues that early growth depends on picking an almost comically narrow 'super-specific who' as the first target audience. It draws on examples from companies like Pinterest, Yelp, Netflix, Instagram and Wealthfront, and offers a short exercise for identifying early adopters.

Subscriber post — summary only

01Key takeaways

  • Early adopters are often not the obvious demographic; Pinterest found traction with female bloggers rather than tech workers.
  • Define the first target customer narrowly, ideally with about three specific characteristics, then refine as you learn.
  • Look for the customers who care most about your unique value, not just anyone who finds the product interesting.
  • Targeting the wrong audience wastes time, but finding the right early users makes most other growth efforts easier.
  • Broad positioning can cap growth; focusing on specific personas and use cases can reignite it.
“It must be almost comically narrow, to the point where you may be misunderstood for such a narrow focus.”Andy Johns · Lenny’s Newsletter

02Frameworks mentioned

Summary and takeaways written by PM Atlas; quotes are short excerpts. © the original author.