Lenny’s Podcast81 min
Customer-led growth
Gia Laudi · Sep 29, 2022
Key learnings
- Stop treating growth as ending at acquisition; for recurring-revenue businesses, retention, expansion and post-signup activation…
- Start by identifying your best customers: those who are happy, pay well, have an urgent problem, and signed up recently enough to…
- Survey recent best customers about the trigger moment, alternatives considered, must-haves, anxieties, and desired outcomes, then…