Read the original at Lenny’s Newsletter ↗lennysnewsletter.com · subscriber post
By Lenny Rachitsky · lennysnewsletter.com · @lennysan on X · YouTube · LinkedIn
A PM describes inheriting a six-month onboarding overhaul that launched well received but underperformed on metrics, and asks how to deliver that news without losing leadership confidence. The post, a paid preview, frames effective bad-news delivery around empathy: picture being the decision-maker and what information you would want, fast and with a path forward.
Subscriber post — summary only01Key takeaways
- Bad news is part of the PM role, so getting good at delivering it matters.
- Imagine being the decision-maker and consider what information you would want, and how quickly.
- Large-scale redesigns of key flows carry real risk, so invest in them carefully.
- Lead with the problem and a proposed way forward rather than only the outcome.
Summary and takeaways written by PM Atlas; quotes are short excerpts. © the original author.