Framework · 3 notes · discussed by Melissa Perri, Brian Tolkin

Product Operations

Every note in the archive that names Product Operations: summaries, key takeaways and links to the original essays, episodes and posts. Ask a question below to get a cited answer from just these notes’ authors.

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Answers quote and cite the source notes
produxlabs.com · Melissa PerriJul 16, 2020

Why Product Leaders Need Product Operations

Jul 16, 2020 · 7 min

“As a leader in product, you have likely come across situations in which your hunches or intuition weren’t enough to guide your team or company forward. Whether its due to pushback from other stakeholders, increasing competitive pressures, or a changing technology landscape - high growth tech companies require us to constantly be collecting data and insights around our product, our…”

produxlabs.com · Melissa PerriJun 19, 2020

How ATB Escaped the Build Trap

Jun 19, 2020 · 18 min

This interview with Siamak Khorrami, Product Operations and Governance Lead at ATB Financial, a government-owned Canadian bank, describes how the bank built a product management capability during a multi-year digital…

Lenny’s Podcast87 min

Lessons from scaling Uber and Opendoor

Brian Tolkin · Aug 4, 2024
Key learnings
  • Treat operations and product as complementary engines rather than rivals; a company runs best when both feed each other with…
  • Start with manual, human-in-the-loop processes to learn, then automate with technology once volume makes manual work break…
  • Be explicit about where scarce engineering effort goes, focusing on the core leverage point (like dispatch and pricing early on)…