Lenny’s Newsletter · Subscriber post · Metrics, data & experimentation · Product strategy & vision

The most important marketplace metrics to track

> ## Q: I’m building a marketplace and am wondering, what KPIs should I focus on and track?

Lenny RachitskyMar 29, 202211 min♥ 79
SourceLenny’s Newsletter
KindSubscriber post
PublishedMar 29, 2022
Readers♥ 79
Originallennysnewsletter.com ↗
N:

Lenny Rachitsky lays out the four metrics he considers most important for an early marketplace: fill rate, bookings growth, supply growth, and GMV growth. He explains why each matters, shares practitioner perspectives, and argues that the vague term 'liquidity' should be replaced with specific, defined operational metrics.

Subscriber post — summary only

01Key takeaways

  • Fill rate, the share of intentful sessions that convert, is the best overall measure of marketplace health.
  • Bookings growth isolates usage trends from pricing and order-size noise, making it a strong growth north star.
  • Track activated supply, not raw sign-ups, and watch time to activation to avoid useless supply incentives.
  • GMV growth tracks revenue potential, often approximated as transactions multiplied by average order value.
  • Avoid the word 'liquidity' in operational discussions; define it with concrete metrics like search-to-fill rate.
“The prime directive of a marketplace is to generate liquidity where none existed before.”Alex Taussig · Lenny’s Newsletter
“Figuring out how to generate liquidity is the single most important thing for a marketplace.”Grant LaFontaine · Lenny’s Newsletter

02Frameworks mentioned

Summary and takeaways written by PM Atlas; quotes are short excerpts. © the original author.