Every note in the archive that names Story-Based Customer Interviews: summaries, key takeaways and links to the original essays, episodes and posts. Ask a question below to get a cited answer from just these notes’ authors.
“Most product teams know they should be interviewing customers. And more teams than ever are actually doing it. That's the good news. The bad news? Many teams are struggling with what comes next. I've written before about the challenge of interview synthesis—going from a stack of recordings”
Teresa Torres reflects on 2025 and lays out her 2026 roadmap, framed around the idea of 'just now possible' enabled by generative AI. She describes building AI coaches and tools, sunsetting her cohort-based Deep Dive…
Later this month I'll be hosting two mini-workshops on the skills that I think will differentiate the best product teams from the rest. AI Evals: The New Discovery Habit 🗓️ September 23, 2026, 9am-10:30am PDT In this session, you'll get introduced to what AI evals are, you'll receive a blueprint…