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Lenny’s Podcast76 min

Lessons on building product sense, navigating AI, optimizing the first mile, and making it through the messy middle

Scott Belsky · May 18, 2023
Key learnings
  • Build product sense by developing genuine empathy for the customer's problem before getting attached to a particular solution…
  • Optimize the first mile of the experience: users arrive lazy, selfish, and impatient, so onboarding, orientation, and defaults…
  • Re-examine onboarding for each new customer cohort, since later pragmatist users are less forgiving and need a reimagined…
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Lenny’s Podcast71 min

How to sell your ideas and rise within your company

Casey Winters · Jul 21, 2022
Key learnings
  • Escalate problems to leadership early so they can help change circumstances, rather than silently absorbing them; leaders can't…
  • Structure upward communication to start at the last point the audience already agrees with, not at the chapter-six detail or with…
  • Prepare for important meetings by role-playing each attendee and listing every possible question, ensuring you have the data to…
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