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The Looking Glass · X

Julie Zhuo

Former VP of Product Design at Facebook, author of The Making of a Manager; writes The Looking Glass.

lg.substack.com ↗@joulee on X ↗LinkedIn ↗
JZ
Essays & posts16
Podcast episodes3
X posts4
Guest appearances1
AllEssaysPodsX
Newest first
The Looking Glass podcastJun 9, 2026

The Art and Excellence of Sales

Jun 9, 2026
Key learnings
  • Treat sales as a craft worth mastering, not a lesser discipline; understanding how customers buy makes product leaders far more…
  • Learn to listen closely to what customers are actually trying to accomplish before proposing solutions or pitching value.
  • Build trust through consistent follow-through, since credibility compounds over repeated interactions with buyers and internal…
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The Looking Glass podcastApr 14, 2026

How to Spot a World-Class Designer

Apr 14, 2026
Key learnings
  • World-class designers are distinguished by judgment and taste, not just the ability to execute polished visuals.
  • Excellent designers obsess over the underlying problem before jumping to solutions, which separates them from those who iterate…
  • Strong designers can articulate why a decision is right, tying craft choices back to user needs and business constraints.
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The Looking Glass podcastMar 11, 2026

What Excellent Growth Teams See That Others Miss

Mar 11, 2026
Key learnings
  • Excellent growth teams look for opportunities that others in the organization tend to overlook, rather than only chasing the…
  • Growth work at a marketplace like DoorDash requires balancing consumers, merchants, and dashers, so teams should consider the…
  • Seven lessons framing suggests growth is treated as a repeatable discipline with distinct principles rather than a series of…
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