Lenny’s Newsletter · Subscriber post · Startups & founders · Discovery & customer research

What to do if your product isn’t taking off

Seven steps you can take today to try to turn things around

Lenny RachitskyJan 9, 202420 min♥ 275
SourceLenny’s Newsletter
KindSubscriber post
PublishedJan 9, 2024
Readers♥ 275
Originallennysnewsletter.com ↗
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A founder whose product isn't gaining traction gets seven concrete options: talk to more users, narrow the target audience, rework positioning, try growth 'kickstarts', pivot to whatever shows pull, allow more time, or quit gracefully. The core argument is that most stalled products are a problem of customer understanding and focus rather than a lack of growth effort, and that knowing when to stop is part of the craft.

Subscriber post — summary only

01Key takeaways

  • Most failing startups haven't found product-market fit because they aren't talking to real users enough.
  • Look for pain and pull signals: people paying, strong emotion, cold inbound interest, and continued usage.
  • A very narrow initial target customer often helps distribution and focus more than a broad audience.
  • Messaging can be the blocker even when the product solves a real problem; repositioning alone can change trajectory.
  • Pivoting to a feature or behavior already showing pull is common among successful companies, especially in B2B.
  • Quitting can be a rational choice when conviction drops, money runs out, or the founder is exhausted.
“They don’t talk to users, which means they don’t find product-market fit.”Gustaf Alströmer · Lenny’s Newsletter
“Winners quit fast, quit often, and quit without guilt.”Seth Godin · Lenny’s Newsletter

02Frameworks mentioned

Summary and takeaways written by PM Atlas; quotes are short excerpts. © the original author.