Product Talk · Teresa TorresDec 18, 2025
Automating the Full Customer Support Iceberg: How Gradient Labs Built a Multi-Agent Platform
Dec 18, 2025
“Listen to this episode on: Spotify | Apple Podcasts What happens when a customer reports a stolen credit card? The frontline answer is simple—freeze it. But underneath lies a cascade of follow-ups: dispute filings, fraud investigations, merchant communications, and proactive outreach to gather more details. Most AI support tools”