Medium · Hiten ShahJan 7, 2026
The Drama Triangle Is Organizational Debt
Jan 7, 2026 · 3 min
“Most work problems are easy to solve once they reach the right person. The trouble starts when they don’t get there directly. I was on a call yesterday where a small, solvable issue had already picked up unnecessary weight. I’ve learned to pause when that happens. Years ago, at KISSmetrics, we were discussing an issue involving someone who wasn’t in…”