Lenny’s Podcast87 min
Lessons from scaling Uber and Opendoor
Brian Tolkin · Aug 4, 2024
Key learnings
- Treat operations and product as complementary engines rather than rivals; a company runs best when both feed each other with…
- Start with manual, human-in-the-loop processes to learn, then automate with technology once volume makes manual work break…
- Be explicit about where scarce engineering effort goes, focusing on the core leverage point (like dispatch and pricing early on)…