Lenny’s Podcast133 min
A guide to difficult conversations, building high-trust teams, and designing a life you love
Rachel Lockett · Nov 23, 2025
Key learnings
- Coach instead of advising when the person has the context and skills to solve their own problem; advise only when urgency is high…
- Practice three levels of listening, especially level-three global listening that attends to emotions, body language, and context…
- Use the GROW model (goal, reality, options, way forward) as a flexible set of powerful questions to unlock someone's own solution.