Lenny’s Podcast173 min
Building product at Stripe: craft, metrics, and customer obsession
Jeff Weinstein · Jul 11, 2024
Key learnings
- Treat a customer who takes time to complain as a rare gift; respond quickly and personally, since speed signals that you care.
- Before investing in craft or polish, confirm the product solves a burning problem customers would pause their day for; polish…
- Discount feedback from friends and casual users; focus on the specific target customer who has the problem and would pay to solve…