Framework · 1 note · discussed by Laura Schaffer

Voice of the Customer Report

Every note in the archive that names Voice of the Customer Report: summaries, key takeaways and links to the original essays, episodes and posts. Ask a question below to get a cited answer from just these notes’ authors.

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Lenny’s Podcast103 min

Career frameworks, A/B testing mistakes, counterintuitive onboarding tips, selling to developers

Laura Schaffer · Mar 9, 2023
Key learnings
  • Build career momentum beyond your manager by learning your customers deeply and sharing those insights, which makes you a go-to…
  • Share customer insights regularly and make them visible; a recurring voice-of-the-customer report can grow into a forum that…
  • Expect many ideas to be rejected; treat each refusal as a chance to bring better information, since leaders value insights they…