Lenny’s Podcast115 min
Scripts for difficult conversations: Giving hard feedback, navigating defensiveness, the three questions you should end every meeting with, more
Alisa Cohn · Jan 5, 2025
Key learnings
- Before a hard conversation, identify what you're making it mean (e.g., fear of upsetting someone) and check your intent: the aim…
- Frame performance feedback around observable facts and expectations, citing what you've heard from multiple people, and keep your…
- Build the relationship with positive, specific feedback regularly so people hear criticism as coming from someone who wants to…