produxlabs.com · Melissa PerriJan 2, 2020
Put the Fries Down: What do Saas and Fast Food Chains Have in Common?
Jan 2, 2020 · 5 min
Melissa Perri and Kevin Broom argue that SaaS companies chasing net retention above 100% through land-and-expand can clash with customers who believe their subscription already covers new features. Using fast food menus…