Lenny’s Podcast76 min
Lessons on building product sense, navigating AI, optimizing the first mile, and making it through the messy middle
Scott Belsky · May 18, 2023
Key learnings
- Build product sense by developing genuine empathy for the customer's problem before getting attached to a particular solution…
- Optimize the first mile of the experience: users arrive lazy, selfish, and impatient, so onboarding, orientation, and defaults…
- Re-examine onboarding for each new customer cohort, since later pragmatist users are less forgiving and need a reimagined…